The Greatest Guide To Telus customer service

The Greatest Guide To Telus customer service

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• At this stage, I come to feel I am staying misled and mistreated. Irrespective of many phone calls and escalations, I continue to do not need clarity on my bargains or a good resolution to my considerations.

Also, our telephone line to your house came down inside of a windstorm another night, as did our neighbors. We don't use a landline any more, though the cable is in the street and even now linked on the home stop. I proposed that They only eliminate it completely. They stated as I did not have an Lively landline, they'd not send out a technician out to wash up the wire in the middle of the highway.

Back within your day, you experienced a selection of businesses. Now we have megacorps that swallow each and every different option up and you're remaining with three options spanning an entire country, all of which collude with eachother to extort It really is customers.

I known as Telus CS at 8.55AM Mountain time and so they hanged up on me, expressing that I should contact through "regular Workplace hrs". Is this for real?

I left Rogers to return to Telus mainly because I thought during the guarantee of higher service and honest procedure, but this expertise has long been just about anything but.

I understand it is rather disheartening simply because I'm in the exact same predicament, although it can be about the TV signal that has been lost. 

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• I spoke to various agents, telus billing support like Maria and Regal, who could not provide clarity or escalate my situation as requested.

If our reply solved your problem, you should click on Accept as Resolution that can help Other folks in the Neighborhood.

Telus has tousled on my Monthly bill several periods within the pastfew months.  A short while ago by charging me 3 times for just a provide it back again that was already returned. Then made a decision to go ahead and change three of my plans by themselves.  To start with agent I spoke to was excellent and experimented with tough to repair The problem.  He even contacted loyalty to help you.  They never ever known as.  I attempted to connect with myself and was hold permanently so I hung up.  Tried Yet another agent he stated he would transfer me to loyalty than proceeded to get upset simply because I would not permit him to finish the decision when he stated he could not transfer me.

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Moreover, I was disconnected several moments when attempting to talk to support and even remaining on keep without having resolution.

The Tv set sign has become lost given that Friday, September 27th as well as technician who showed up yesterday,  September 30th could not repair the issue soon after switching the Tv set cable box and cable. I used to be informed that the online world Modem needs to be altered much too, but he didn't have it.

Professional was extremely helpful. I was finding quite annoyed as nothing at all appeared to be working. He walked me by way of the method with straightforward Recommendations. And it lastly worked. Excellent career!

I was last but not least presented case selection 21911243 and explained to that a supervisor would call me back again in two hours, which did not take place. In its place, I had been educated which i required to hold out 24 hours.